Frequently Asked Questions

Here, you'll find most of the frequently asked questions we receive. If you have a question not answered here, please do not hesitate to contact us to inquire!


  • Q.How long does it typically take to paint my condo?

    A.One day for a “Refresh” and two days for a “Colour Change”.

  • Q.Is the quote I see online the final price I will pay?

    A.That is right – what you see, is what you pay. All materials and prep work included.

  • Q.What kind of paint do you use?

    A.We use the top grades of paint from every manufacturer, whether it be Dulux, Sherwin-Williams or Benjamin Moore.

  • Q.What do I have to do to prepare my house for painting?

    A.Remove all wall art and pictures from the wall, empty your closets of personal belongings (if closets are to be painted), and try to move any furniture to the middle of the room, creating a three foot space around the perimeter of the walls to work with. Don’t worry if you can’t move that heavy couch, we will happily give you a hand.

  • Q.Do you move all the furniture?

    A.We are happy to help move some of your larger items for you. Please give us a heads up prior to arrival to ensure we have the appropriate workforce to meet your needs. Please note, we do not touch art, valuables or remove any clothing or personal belongings from your closets. We ask any items on the wall be removed prior to our arrival.

  • Q.Is PMC covered by WSIB and Liability Insurance?

    A.PMC is fully WSIB compliant and carries $5,000,000 in liability insurance, well above the $2,000,000 industry standard. We are also bonded for good measure ☺.

  • Q.What forms of payment do you accept?

    A.We accept all forms of payment including Cash, Cheque or Credit Card.

  • Q.Do you use your own employees or do you use sub-contractors?

    A.We use a combination of salaried employees and exclusive to us sub-contractors.

  • Q.Do you offer a warranty?

    A.Yes, all of our condo painting projects come with an industry leading 3 year warranty!

  • Q.Can I choose a specific brand of paint to use?

    A.Your price includes the highest quality paint from the top manufacturers, however, we are happy to substitute this out for a brand of your choice. Please note, an additional cost may occur.

  • Q.I already have some paint. Will you use it?

    A.Yes, we will credit you $25 per gallon for paint provided. Please note, if you do provide your own paint, we can no longer honour a warranty, as we cannot be sure of the quality or age of the paint and how it was stored.

  • Q.Can payments be made in installments?

    A.We require a 20% deposit with the balance due upon completion.

  • Q.Will there be fumes? I have allergies

    A.We only use paints with VERY low or zero VOC’s (Volatile Organic Compounds). Smells will be very minimal, if at all. All paints are safe for human interaction.

  • Q.Will you protect my floors/carpet?

    A.Absolutely – we always use drop sheets in areas of work!

  • Q.Do you provide touch up paint after?

    A.Any remaining paint is left with the homeowner for later use as touch up paint. Upon request, we will remove and safely dispose of any left over paint.

Have a question?

What Our Clients are Saying HOVER OVER TESTIMONIAL TO PAUSE

Lida Aghazadeh

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Leighton 'Leigh' Sayers

Positive: Professionalism

I was very pleased with the work that THP Group did in my apartment. The whole process from the start with Tullin who organized the painting to the final product when the two ladies came to paint was done very efficiently. I am very pleased with the work they did and if needed I will call on them again.

Alasdair Campbell

Positive: Professionalism, Quality

Excellent work done, very professional.

Brad Inglis

I am thrilled with the work that The TPH Group did. They were organized, double checked colours and managed to do my job in one day, so that I can get moved this week. Their painter was meticulous, had everything cleaned up and even took a picture of the dog and I. I highly recommend TPH!

Sheila O'Toole

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

This is the second time I have used Paint my Condo, this time it was for my new house! Gelareh and Marco did a great job painting my main floor and they were a pleasure to have around the house too for a couple of days! I will definitely be using this company again for my future painting needs. The office was very responsive and easy to deal with and good prices as well - I highly recommend!

Barbara Farr

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Gautam Singh

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Had an awesome experience with them throughout the whole process right from initial estimate to the final end result!
Ugur, thank you so much for the excellent workmanship on my condo walls, the apartment looks adorable and is a treat to watch, it looks brand new!
I read some reviews about your work and absolutely agree - your expertise and passion for the job speaks volumes, the results are there to see...Great job and efficiently done in quick time !
Also appreciate Tulin for facilitating a smooth - hassle free experience, good value for money and extremely satisfied with the service provided.
Will definitely think of you guys for future projects and highly recommend to family and friends.

Sushima Hossenbux

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

We had a great experience with TPH for a 2 bedroom condo painting. From the beginning with our Project Coordinator, she understood our condo’s strict rules and my health issues. She walked us through the process and gave us a competitive quote. Ted our painter was so professional, friendly and had amazing attention to detail. He gave us some great recommendations and left our condo clean. We are trying to budget using TPH for another property and painting our kitchen cabinet doors! Will definitely recommend them to others and use them again!

Yubin Chang

 

Really appreciate what they done for me! They painted my town house, did fantastic work and not a single drop spilled with quality results. I am so happy because I chose right company that very professional, thoughtful and friendly. I will happily recommend them for any painting job - their work is well worth the money.

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