Is Paint My Condo covered by WSIB and liability insurance?

Yes. Paint My Condo is fully WSIB compliant, carries $5,000,000 in liability insurance, and is bonded.

Do you use your own employees or subcontractors?

We use a combination of salaried employees and exclusive subcontractors.

Will you protect my floors or carpet?

Yes. Drop sheets are always used. Optional paper or Ram Board protection is available at an additional cost.

Frequently Asked Questions About Condo Painting

Q: How long does it typically take to paint my condo?

For a refresh using the same colour, painting typically takes one day, though it can sometimes take two. For a colour change, the project usually takes two days, but in some cases it can be completed in one.

Q: What should I expect from a professional painter?

At Paint My Condo, our sales team handles all quotes and communication, providing prompt responses by phone, email, or text. Our painters focus entirely on delivering premium workmanship using high-quality paints and streamlined processes. This dedicated team structure ensures reliable, professional service from start to finish.

Q: Is the quote I see online the final price I will pay?

Yes. What you see is what you pay. All materials and prep work are included in the quoted price.

Q: What kind of paint do you use?

We use top-grade paints from leading manufacturers such as Dulux, Sherwin-Williams, and Benjamin Moore.

Q: When you hire a painter, who buys the paint?

Paint My Condo purchases the paint. The cost of paint and all materials is fully included in your online quote.

Q: What do I have to do to prepare my house for painting?

We ask that wall art and pictures be removed, closets emptied if they are being painted, and furniture moved about three feet from the walls. We can assist with heavy items. A detailed pre-arrival checklist is sent before painting begins.

Q: Do you have to rinse walls after washing before painting?

No. Walls do not need to be rinsed or washed beforehand. We scuff sand all walls prior to painting to remove debris and dirt.

Q: Do professional painters clean baseboards before painting?

Yes, baseboards are wiped down before painting. If additional deep cleaning is required, an extra charge may apply at invoicing.

Q: Do you offer popcorn ceiling removal services in Toronto?

Yes. Paint My Condo offers professional popcorn ceiling removal services in Toronto to give ceilings a modern, clean finish.

Q: Do I have to move my own furniture before the painters come?

We can help move large furniture items, but personal items such as art, valuables, and personal belongings must be moved by the homeowner. Please notify us in advance so appropriate staffing can be arranged.

Your Condo is Protected

$5M Liability
Insurance

WSIB
Compliant

3-Year
Warranty

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Condo Painting FAQs: Everything You Need to Know

How long does it typically take to paint my condo?

For a refresh, (same colour): One day, but sometimes can be two. For a colour change: Two days, but sometimes can be one.

What should I expect from a professional painter?

At Paint My Condo, our dedicated sales team handles the quotes, leaving our expert painters to focus solely on delivering outstanding results. From our sales team, when you call, email, or text us, you’ll receive a prompt response to get your painting project started.

From our painters, you can expect premium service, high quality paints from top manufacturers, and streamlined processes to ensure all your painting needs are met. Having two dedicated teams of sales professionals and painters ensures that you’re receiving dedicated service that you can rely on.

Is the quote I see online the final price I will pay?

Yes. What you see, is what you pay. All materials and prep work included.

What kind of paint do you use?

We use the top grades of paint from every manufacturer, whether it be Dulux, Sherwin-Williams or Benjamin Moore.

When you hire a painter, who buys the paint?

At Paint My Condo, the painter does. The price for everything is included in the online quote.

What do I have to do to prepare my house for painting?

We ask that you remove wall art and pictures, empty closets (if they will be painted), and move furniture to the middle of the room—about three feet away from the walls. We can assist with heavy items.

We also send you a pre-arrival checklist before we arrive to paint your condo. This covers everything in detail, including information about what you’ll need to remove, clean, or move. You can view this pre-arrival checklist here.

Do you have to rinse walls after washing before painting?

Nope. No need to rinse or wash walls before painting. We will give all walls scuff sand prior to applying any paints on the wall to remove debris and dirt.

Do professional painters clean baseboards before painting?

Before painting, we will wipe them down. However, if they require extra cleaning, there may be additional charge for this at the time of invoicing.

Do you offer popcorn ceiling removal services in Toronto?

Yes, our professional painting company in Toronto, Paint My Condo, offers popcorn ceiling removal. We have a skilled team dedicated to removing outdated popcorn textures, providing a modern and clean look to your ceilings.

Do I have to move my own furniture before the painters come?

We can help move large items, but not personal items. This includes art, valuables or personal belongings. Be sure to give us a heads up so we can provide appropriate staffing to get those items moved.

Is PMC covered by WSIB and Liability Insurance?

PMC is fully WSIB compliant and carries $5,000,000 in liability insurance, well above the $2,000,000 industry standard. We are also bonded for good measure.

What forms of payment do you accept?

Our preferred method of payment is Email Money Transfers for their ease of use and convenience. However, we accept all forms of payment including Cash, Cheque, or Credit Card, as well.

Do you use your own employees or do you use sub-contractors?

Both! We use a combination of salaried employees and exclusive to us sub-contractors.

Do you offer a warranty?

Yes, all of our condo painting projects come with an industry leading 3 year warranty.

What does your warranty cover?

Coverage Period: 3 Years from the Effective Completion Date

The TPH Group Inc. (“TPH”) and its subsidiaries, including PaintMyCondo.com, is proud to stand behind the quality of our workmanship. This warranty is provided to give our clients peace of mind and confidence in the services we deliver.

1. Warranty Coverage
This warranty applies to all residential painting services provided by TPH and covers the following:
Peeling, Cracking, or Flaking Paint: If the paint fails due to improper surface preparation or application techniques by our team.
Workmanship Defects: Issues arising from errors in our application processes or materials provided by the Company.
Exterior Painting: Coverage includes peeling or blistering caused by improper preparation or application (not weather-related).

2. Warranty Limitations
This warranty does not cover:
Normal Wear and Tear: Fading, chalking, or other deterioration due to exposure to sunlight, moisture, or other environmental factors over time.
Structural Defects: Cracks, shifting, or settling in walls, ceilings, or woodwork.
Moisture Damage: Including water leaks, excessive humidity, mold, or mildew.
Failure of Previous Coatings: Issues related to pre-existing conditions or the improper application of previous paint layers.
Customer Negligence: Damage caused by the customer including cleaning with abrasive materials, chemicals, or high-pressure washing.
Acts of Nature: Damage caused by fire, flood, wind, or other natural disasters.

3. Warranty Conditions
To maintain the validity of this warranty, the following conditions must be met:
Full payment for the project must have been received.
The affected area(s) must be inspected by TPH prior to any warranty-related work.
The issue must be reported within 30 days of discovery.

4. Warranty Remedies
If a defect covered under this warranty is confirmed, TPH will:
Repair the affected area(s) by reapplying paint or performing necessary touch-ups.
If repair is not feasible, TPH reserves the right to provide a refund for the affected portion of the work.
TPH’s liability is limited to the cost of labour and materials for the warranted repair or refund.

5. How to File a Warranty Claim
To initiate a claim under this warranty, please contact us at:
Phone: 1-877-585-6538
Email: sales@thetphgroup.com

Please provide the following details:
Your name, address, and contact information.
A description of the issue and the affected area(s).
Photographs, if possible, to assist with the evaluation process.

6. Transferability
This warranty is non-transferable and applies only to the original property owner for whom the services were performed.

7. Governing Law
This warranty is governed by the laws of the Province of Ontario, Canada.

By choosing The TPH Group Inc., you can rest assured that your investment is protected with our 3-Year Residential Painting Warranty. We thank you for your trust and look forward to serving you!

Can I choose a specific brand of paint to use?

Yes, you can. However, an additional cost may occur since your price already includes the highest quality paint from top manufacturers. We are happy to substitute this out for a brand of your choice.

I already have some paint. Will you use it?

Yes, we will credit you $25 per gallon for paint provided. Please note, if you do provide your own paint, we cannot provide a warranty as we cannot guarantee its quality or storage conditions.

Can payments be made in instalments?

We require a 40% deposit with 60% of the remaining balance due on completion.

Will there be fumes? I have allergies.

We only use paints with VERY low or zero VOC’s (Volatile Organic Compounds). Smells will be very minimal, if at all. All paints are safe for human interaction.

Can you sleep in a freshly painted apartment?

Yes, all of our paints are safe for human interaction. Make sure to have proper air circulation throughout your home.

Will you protect my floors/carpet?

Yes. We always use drop sheets in areas of work. If you prefer an extra layer of precaution, we offer the option to lay down paper or Ram Board for an additional cost. This is particularly beneficial for larger renos, spaces with newly installed floors, or upscale apartments and condos. If requested, we can provide pricing for this service during the estimate stage.

Do you provide touch up paint after?

Any remaining paint is left with the homeowner for later use as touch up paint. Upon request, we will remove and safely dispose of any leftover paint.

If you don’t see your question listed above, our team at Paint My Condo is happy to help. Contact us.

Hear From Our Happy Homeowners

Over 300+5 star reviews

We had a good
experience dealing...

“We had a good experience dealing with Daniel at TPH. Their process was very easy for us and we loved how fast we were able to get an online estimate for the work we needed. The communication was great! Any issues we had were dealt with very quickly, which is really important to us. I would absolutely recommend them to anyone and if we need painting services again, I know who I will call first.
EDIT: We had the unit painted again with an oil based paint in order to get rid of a lingering cigarette smoke smell from tenants that were living there previously. Tulin was amazing to work with and was always very responsive and helpful. Thank you!”

Rosario Tappin

Excellent Job in
Quoting the Project.

“Dan, Lauren, and the entire TPH Group are exactly who you want to deal with when needing a paint project done in tight timeline. Lauren did an excellent job in quoting the project, and the team executed perfectly. We are past clients of the TPH Group and will continue to work with them for future projects.”

Jonathan Philp

Its always a
pleasure working...

“Its always a pleasure working the team at Paint My Condo. Professional, tidy and always meeting the deadline!”

Patricia Delli Colli

Really professional
and completed...

“Really professional and completed the work neatly with out any delay. Will work with then again.”

Gopiraj Dorairaj

Painters came on time
and finished the job...

“Painters came on time and finished the job in one day. The paint is Sherwin Williams which is not bad. The painter did a good and clean job.”

Ben Lam

I worked with
Dan and the team...

“I worked with Dan and the team to paint my condo. He was responsive, professional and easy to work with. Most importantly, The paint job was of high quality and done within a few days of my reaching out.”

Sahana

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Common Condo Painting Questions